Locksmithing

What we cover

Lock changes between tenancies are the most regular job — rekeying so old keys no longer work, or swapping the lock entirely when the existing one is past its service life. Lockout response when a tenant can't get in. Deadbolt installs and security upgrades on properties that need them. Restricted-key systems for landlords and agencies managing multiple units.

Most jobs are single-visit. Where parts are non-stock — a specific deadbolt brand, restricted-key blanks — we quote upfront and book the return visit. Where the existing door is the limit (rotten frame, warped sash), we flag it and either fix it ourselves or refer carpentry scope before installing new hardware on it.

Licensed locksmith work

Not all lock work is the same trade. A hardware-store key cutter can copy a key; a licensed locksmith handles the security side — diagnosing the right lock for a property, installing it to the standard the door manufacturer specifies, rekeying so old keys are dead, and providing the paperwork that survives a follow-up.

For property managers, the practical difference shows up in three places. After a break-in: the insurer wants documentation of who changed the locks and what was installed. Between tenancies: the new tenant needs confidence that no previous keys still work — that's rekeying done properly, not just a lock swap. Across a portfolio: restricted-key systems let the agency hold the master without the tenant copying their keys at the local hardware store.

Excell coordinates licensed locksmiths across Melbourne. Job summaries — lock type, action taken, keys handed back — go onto the property file as a matter of course.

Lockouts and after-hours

Tenant locks themselves out. Same-day callout during business hours (Mon–Sun 7am–6pm) — fastest if reported before mid-afternoon. Out of hours we don't dispatch ourselves; the practical options are an after-hours locksmith from a 24/7 service, or waiting until morning if the tenant has shelter for the night. We brief on the right call when reported.

After-hours situations where someone is genuinely stranded — children locked inside, medication inaccessible, vulnerable tenant — get triaged differently. Call us and we'll talk through options.

Common scenarios

• Outgoing tenant didn't return all keys. Standard between-tenancy rekey before the new tenancy starts.
• Insurance claim after a break-in needs documentation that the front door lock was changed by a licensed locksmith post-incident.
• Tenant locked out on a Saturday morning. Same-day callout — Saturday and Sunday are within business hours (Mon–Sun 7am–6pm).
• Owner wants the locks on a new property upgraded from basic to a restricted-key system. We coordinate the upgrade and provide a key register.
• Owners corporation needs the common entry deadbolts replaced after a key loss. Single visit, documented for the OC meeting.